Shipping & Delivery
How long does shipping take?
Order Processing. Continental U.S. orders typically ship within 3–7 business days. During high-volume periods, fulfillment may take 5–9 business days. Expedited orders placed before 12:00 PM EST on business days ship the same day. Domestic Ground Shi
How can I track my order?
You’ll receive a shipping confirmation email with tracking details once your order ships. You can also access your order and tracking information from your NAADAM Customer Account.
What is Return + Shipping Protection?
Shipping + Return Protection is an optional add-on available at checkout that provides:. If your shipment is affected, you can submit a claim through the NAADAM Shield Center. Once submitted, claims are reviewed by our protection partner and are appr
What shipping methods do you offer?
Domestic ground orders ship via DHL. Expedited domestic orders ship via FedEx and cannot be delivered to P.O. boxes. International Orders: Carriers vary by location. All international orders are shipped through Passport, our cross-border shipping par
Do you ship internationally?
Yes, shipping rates are calculated at checkout. All international orders ship Delivered Duties Paid (DDP) through Passport, meaning duties and taxes are collected at checkout to help avoid customs delays. If an order is refused due to unpaid duties o
My tracking says delivered but my order is not here, what do I do?
If you purchased Return + Shipping Protection, you can file a claim through the NAADAM Shield Center. Orders that do not include Shipping + Return Protection at the time of checkout are not covered for transit or delivery issues, including lost, stol
Order Delays
Shipping Timing and Order Delivery
Where do you ship from?
All NAADAM orders ship from our facility in Westerly, Rhode Island. We ship to customers across the U.S. and internationally.