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NAADAM 

If you purchased Return + Shipping Protection, you can file a claim through the <a href="https://naadam.portal.shippedapp.co">NAADAM Shield Center</a>.Orders that do not include Shipping + Return Protection at the time of checkout are not covered for transit or delivery issues, including lost, stolen, or damaged packages.

If you purchased Return + Shipping Protection, you can file a claim through the NAADAM Shield Center. Orders that do not include Shipping + Return Protection at the time of checkout are not covered for transit or delivery issues, including lost, stol

My tracking says delivered but my order is not here, what do I do?

Shipping & Delivery

How do I return or exchange?

What is your return policy?

When can I expect my refund?

There’s something wrong with the order I received. What do I do?

How do I return an International Order?

What is an Instant Exchange?

Can I return or exchange a gift?

Returns & Exchanges

Can I cancel or edit my order after it has been placed?

I forgot to apply my discount code. What should I do?

Do you offer price adjustments?

How do I use my gift card?

What payment options are accepted?

Offer Details

Do you have a sizing chart?

An item is out of stock. What should I do?

I placed a pre-order. When will it ship?

What is Klarna?

Which items can be monogrammed?

Can you add my school to College Cashmere?

Request a College Cashmere School Form

Free Returns & Shipping Protection Details

Ordering

Pilling

Washing Cashmere

Storing Cashmere

Cashmere Care

How long does shipping take?

How can I track my order?

What is Return + Shipping Protection?

What shipping methods do you offer?

Do you ship internationally?

Order Delays

Where do you ship from?

Are there any current sales?

Do you have any retail locations?

How do I contact customer service?

How do I get in touch for PR questions?

How do I get in touch about a corporate gifting or bulk order?

Want to learn more about our story?

Service and Accountability

Naadam Reviews

General

How do I join NAADAM Rewards?

What happens to my points if I return an order?

When will I receive my birthday reward?

I forgot to use my reward at checkout. Can it be applied afterward?

When will I receive my referral reward?

What happens if my friend returns or cancels their order?

Why didn't I receive my points or referral reward?

How do referrals work?

How do I earn points?

How do I redeem my points?

NAADAM Rewards & Referrals

My tracking says delivered but my order is not here, what do I do?Updated 18 days ago