Returns & Exchanges
How do I return or exchange?
For eligible orders, visit our Return Portal to start a return or exchange. Returns and exchanges must be initiated within 14 days of delivery. Customers outside the continental U.S. are responsible for arranging and paying for return shipping on qua
What is your return policy?
We accept returns and exchanges within 14 days of delivery for items that are unworn, unwashed, undamaged, and have their original NAADAM tags attached. All returns are inspected upon arrival to ensure they are in clean, wearable condition. Returns r
When can I expect my refund?
Refunds are processed within 10 business days after your return is delivered to our warehouse. You'll receive an email confirmation as soon as your refund has been issued. Refunds for purchases made with a gift card are credited back to the original
There’s something wrong with the order I received. What do I do?
If you receive a damaged or incorrect item, contact our Customer Service team at [email protected] within 14 days of delivery for assistance. Unfortunately, we cannot accept claims after this period.
How do I return an International Order?
Customers are responsible for return shipping. If an order is returned due to refusal to pay duties/taxes, a $35 restocking fee will apply. The original outbound shipping fee and the associated duties/taxes are non-refundable. International orders ar
What is an Instant Exchange?
Instant Exchange lets you receive your replacement item before we receive your return. A temporary $1 authorization is placed on your payment method. If your original return isn't received within 14 days, you'll be charged for the replacement item.
Can I return or exchange a gift?
Yes! Eligible gifts can be returned for store credit or exchanged within 30 days of delivery. Items must be unworn, unwashed, and have their original tags attached. Please note that gift returns are not eligible for a refund to the original payment m