Still have questions? Contact our Customer Care team!

NAADAM 

Our team is happy to assist! Email <a href="mailto:support@naadam.co" style=" text-decoration: underline;">support@naadam.co</a>, and a Customer Care Agent will respond within 24-48 hours (Monday &#x2013; Friday). Please note that we do not offer phone support at this time. During our holiday season, response times may be longer.

Our team is happy to assist! Email support@naadam.co, and a Customer Care Agent will respond within 24-48 hours (Monday – Friday). Please note that we do not offer phone support at this time. During our holiday season, response times may be longer.

How do I contact customer service?

General

How do I return or exchange?

What is your return policy?

When can I expect my refund?

There’s something wrong with the order I received. What do I do?

How do I return an International Order?

What is an Instant Exchange?

Can I return or exchange a gift?

Returns & Exchanges

Can I cancel or edit my order after it has been placed?

I forgot to apply my discount code. What should I do?

Do you offer price adjustments?

How do I use my gift card?

What payment options are accepted?

Offer Details

Do you have a sizing chart?

An item is out of stock. What should I do?

I placed a pre-order. When will it ship?

What is Klarna?

Which items can be monogrammed?

Can you add my school to College Cashmere?

Request a College Cashmere School Form

Free Returns & Shipping Protection Details

Ordering

Pilling

Washing Cashmere

Storing Cashmere

Cashmere Care

How long does shipping take?

How can I track my order?

What is Return + Shipping Protection?

What shipping methods do you offer?

Do you ship internationally?

My tracking says delivered but my order is not here, what do I do?

Order Delays

Where do you ship from?

Shipping & Delivery

Are there any current sales?

Do you have any retail locations?

How do I get in touch for PR questions?

How do I get in touch about a corporate gifting or bulk order?

Want to learn more about our story?

Service and Accountability

Naadam Reviews

How do I join NAADAM Rewards?

What happens to my points if I return an order?

When will I receive my birthday reward?

I forgot to use my reward at checkout. Can it be applied afterward?

When will I receive my referral reward?

What happens if my friend returns or cancels their order?

Why didn't I receive my points or referral reward?

How do referrals work?

How do I earn points?

How do I redeem my points?

NAADAM Rewards & Referrals

How do I contact customer service?Updated 4 months ago